MRCPro Privacy Policy
Effective Date
MRCPro Inc. (“MRCPro,” “we,” “us,” or “our”) is committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of individuals (“you,” “your,” “user,” or “visitor”) who access or use our website and related services. By visiting our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
1. Scope and Application
This Privacy Policy applies to:
- Personal information we collect from you when you visit our website: [Insert Website URL]
- Personal information you provide to us through online forms, email, phone, or in-person inquiries related to our cleaning and maintenance services.
Any references to “services” in this Privacy Policy include our website, communication methods, and the commercial and residential cleaning/maintenance services we offer in the Greater Montreal Area.
2. Collection of Personal Information
2.1 Information You Provide Directly
We collect personal information you voluntarily provide when:
- Requesting a Quote or Booking a Service: Name, address, email, phone number, and details about the property or work to be performed.
- Corresponding with MRCPro: Information shared via email, phone, or the “Contact Us” form, including your name, contact information, and any details you include in your message.
- Payment Processing: When you book a service, we may collect billing and payment details. In some cases, we may redirect you to a third-party payment processor, in which case your payment information will be collected and processed under the payment processor’s policies.
2.2 Information Collected Automatically
When you visit our website, we or our third-party service providers may automatically collect information using “cookies” or similar technologies. This may include:
- IP address
- Browser type and version
- Pages visited and time
- spent on pages
- Referring and exit pages
- Date/time of your visit
- Other technical data related to your device and connection
This information is generally aggregated and used for statistical analysis, site optimization, and ensuring the security and functionality of our website. You can configure your browser to refuse all or some cookies or to alert you when cookies are being used. If you choose to disable cookies, some parts of the website might not function properly.
3. Use of Personal Information
MRCPro may use the personal information we collect for the following purposes:
- Providing Services: To schedule and deliver cleaning and maintenance services, manage quotes, provide customer support, and communicate with you about appointments or service updates.
- Processing Payments: To administer deposits, refunds, or any applicable fees.
- Customer Communication: To respond to your questions, provide requested information, or notify you about changes to our services.
- Improving Our Website and Services: To analyze website traffic, troubleshoot technical issues, and enhance our offerings.
- Marketing and Promotions (Optional): If you have opted-in to receive marketing materials, we may use your information to send you newsletters, promotional offers, or updates about new services. You can unsubscribe at any time by following the instructions in these communications or by contacting us directly.
- Legal Compliance and Protection: To comply with legal obligations, enforce our Terms and Conditions, detect or prevent fraud, address security issues, or protect the rights, property, or safety of MRCPro, our clients, or the public.
4. Sharing and Disclosure of Personal Information
MRCPro does not sell or rent your personal information to third parties. However, we may share your information in the following ways:
- Service Providers: We may share your personal information with trusted service providers who support our operations (e.g., billing and payment processors, IT services, subcontractors for certain cleaning tasks). These third parties are contractually bound to only use your information to perform the services requested and to protect your information in accordance with this Privacy Policy.
- Subcontractors and Partners: If a particular cleaning or maintenance job is subcontracted, we may provide relevant personal information (e.g., name, address, job requirements) to the subcontractor so they can perform the service. All subcontractors are required to maintain their own liability insurance and follow appropriate privacy and data protection practices.
- Legal or Regulatory Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transactions: If MRCPro is involved in a merger, acquisition, asset sale, or other transaction, your personal information may be transferred as part of that transaction. We will take reasonable steps to require the recipient to treat your personal information in accordance with this Privacy Policy.
5. Retention of Personal Information
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We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. Once the information is no longer needed, we will securely destroy, delete, or anonymize it.
6. Security Measures
We take the security of your personal information seriously and use commercially reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures may include:
- Secure servers and firewalls
- Encrypted connections (SSL/TLS) for data transmissions on our website
- Restricted access to personal data to authorized personnel only
- Regular monitoring and testing of our networks and systems
Despite our efforts, no method of data transmission or storage can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account (if any) and for all activities that occur under your account credentials.
7. Children’s Privacy
Our website and services are not directed to minors under the age of 13 (or under the age of 14 in Quebec). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete the data.
8. International Data Transfers
Although MRCPro primarily operates in the province of Quebec, Canada, we may store or process personal information in other jurisdictions if needed (for example, when using a cloud-based service). We will ensure that any international transfers of personal data are conducted in compliance with applicable laws and subject to appropriate contractual or legal safeguards.
9. Your Rights and Choices
Depending on the jurisdiction, you may have the following rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Withdrawal of Consent: Where consent is the basis of our collection, you can withdraw consent at any time, subject to legal or contractual restrictions. However, if you withdraw your consent, we may be unable to provide certain services to you.
Erasure (“Right to be Forgotten”): You may request that we delete your personal information, subject to certain legal limitations (e.g., recordkeeping requirements). - Complaint: If you feel that we have not addressed your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec.
To exercise any of the above rights or for more information on your privacy rights, please contact us using the details provided in Section 11 below.
10. Third-Party Websites and Services
Our website may contain links to other websites or services that are not operated or controlled by MRCPro. This Privacy Policy does not apply to third-party websites, and MRCPro is not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party website you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will post any revisions on our website with a new “Effective Date” indicating when the updated policy takes effect. Your continued use of our website or services after such changes signifies your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
MRCPro Inc.- Email: [email protected]
- Phone: 1-877-856-7416
- Mailing Address: MRCPro Inc., Montreal, QC, Canada
We appreciate your trust in MRCPro and are committed to protecting your privacy and data security. Thank you for reviewing our Privacy Policy.
